1Who We Are and Who This Policy Applies To
This Privacy Policy is published by wenpkr, the operator of the online gaming platform accessible at wenpkr.biz ("wenpkr", "we", "us", "our"). It applies to every person who visits the wenpkr website, creates a player account, makes a deposit, plays a game, contacts our support team or otherwise interacts with the platform in any capacity.
By using wenpkr you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you disagree with any aspect of this policy, you should not use the platform. This policy is intended to be read alongside the wenpkr Terms and Conditions, which govern the broader relationship between you and the platform.
wenpkr is committed to handling all personal data responsibly, proportionately and with genuine respect for the people it belongs to — the Pakistani players who use this platform every day. We do not view data protection as a compliance checkbox. We view it as a basic obligation to the community that has trusted us with their information.
In simple terms: This policy covers everyone who uses wenpkr — whether you just visited the site once or you have been a regular player for years. The rules apply the same way regardless of how much or how little you have deposited.
2What Personal Data wenpkr Collects
wenpkr collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers where necessary to operate the service.
| Category | Specific Data Points | How Collected |
|---|---|---|
| Identity | Full name, date of birth, CNIC number, passport number (if provided) | Registration form, KYC verification |
| Contact | Mobile phone number, email address, city/province of residence | Registration form |
| Financial | Payment method type and masked identifier (e.g. Easypaisa number), transaction amounts and dates | Deposit / withdrawal processing |
| Verification | CNIC or passport image, utility bill or bank statement image | KYC document upload |
| Device & Technical | IP address, device type, operating system, browser type, screen resolution | Automatic — platform logs |
| Behavioural | Pages visited, games played, session duration, bet amounts and outcomes | Automatic — platform analytics |
| Communications | Support chat transcripts, emails, complaint records | Direct contact with support |
wenpkr does not collect your full payment card number, CVV code or bank account credentials. Payment processing is handled by certified payment processors and wenpkr only receives confirmation of transaction status and the masked identifier of the payment method used.
What we do not collect: wenpkr does not collect biometric data, social media credentials, your contacts list, your phone's location in real time or any data from third-party apps on your device.
3Why wenpkr Collects Your Data — Our Legal Bases
Every piece of data wenpkr holds has a specific, documented purpose. We do not collect data speculatively or "just in case it might be useful one day." The six purposes for which wenpkr processes your personal data are:
- Account creation and management: To create your player account, verify your identity, maintain your account balance and process your transactions in PKR.
- Payment processing: To facilitate deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard, and to process withdrawals back to your registered payment method.
- KYC and anti-fraud compliance: To verify that you are who you say you are, that you are at least 18 years old, and that your account is not being used for money laundering or other illegal activity.
- Platform safety and security: To detect and prevent unauthorised access, account takeover, bonus abuse, collusion and other forms of fraud or misconduct.
- Responsible gaming monitoring: To identify patterns of behaviour that may indicate problem gambling and to ensure that self-imposed limits and exclusions are properly enforced.
- Customer support: To investigate and resolve complaints, disputes and technical issues, and to maintain records of support interactions for quality assurance purposes.
wenpkr does not use your personal data to send unsolicited marketing communications to third parties, to build advertising profiles for resale, or for any purpose not listed above. If you have opted in to receive promotional emails or SMS from wenpkr, you can opt out at any time by contacting us at privacy@wenpkr.biz.
4Cookies and Tracking Technologies
wenpkr uses cookies and similar tracking technologies on its website and mobile platform. A cookie is a small text file stored on your device that helps the platform remember your preferences and session state.
Types of cookies wenpkr uses:
- Essential cookies: Required for the platform to function. They maintain your login session, remember your language preference and keep your account secure. You cannot opt out of essential cookies while using the platform.
- Functional cookies: Remember your display preferences — table limits last used, preferred game categories, notification settings. These improve your experience but are not mandatory.
- Analytics cookies: Help wenpkr understand how players use the platform — which pages are most visited, where players drop off during registration, how games are navigated on mobile. This data is aggregated and anonymised before analysis.
- Security cookies: Used to detect suspicious login patterns, protect against cross-site request forgery and prevent session hijacking.
wenpkr does not use third-party advertising cookies and does not allow advertising networks to set cookies on the platform. You can control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using the platform, but may reduce some personalisation features.
Note for mobile users: When accessing wenpkr via a mobile browser, your browser's cookie settings apply in the same way as on desktop. If you clear your browser cache, you may need to log in again and some preferences may reset.
5How and When wenpkr Shares Your Data
wenpkr does not sell, rent or trade your personal data to any third party under any circumstances. The only situations in which wenpkr shares personal data with external parties are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and our banking partners receive only the minimum data necessary to process your transaction — typically your registered mobile number or account identifier and the transaction amount. They do not receive your full account details or game history.
- Identity verification providers: Where automated KYC processing is used, your identity document images may be shared with a certified identity verification service operating under strict data handling agreements. These services process your document solely for the purpose of verification and do not retain copies after the verification is complete.
- Game content providers: Some live dealer and RNG game providers may receive a pseudonymous player session identifier to enable game loading and result logging. They do not receive your name, contact details or financial information.
- Legal and regulatory obligations: wenpkr will share personal data with relevant authorities, regulators or law enforcement agencies when required to do so by applicable law or lawful order. We will only share the minimum data required by the specific legal obligation.
- Fraud prevention: In cases of suspected money laundering, fraud or other serious criminal activity, wenpkr may share relevant account data with financial institutions or law enforcement authorities. Players will be notified where legally permissible to do so.
All third parties with whom wenpkr shares personal data are required to handle that data in accordance with applicable data protection principles and are bound by contractual confidentiality obligations.
6How wenpkr Protects Your Data
wenpkr applies multiple layers of technical and organisational security to protect your personal data. The measures below are in place at all times and are reviewed and updated regularly by our security team.
AES-256 Encryption at Rest
All stored personal data — account details, KYC documents, transaction records — is encrypted using AES-256, the same standard used by banks and government agencies globally.
TLS 1.3 in Transit
All data transmitted between your device and the wenpkr platform is protected by TLS 1.3 encryption. This prevents interception by any third party on the network path.
Strict Access Controls
Access to personal data is granted only to employees and systems with a documented operational need. Access logs are maintained and reviewed regularly.
Continuous Monitoring
wenpkr's security systems monitor for unauthorised access attempts, unusual data access patterns and other indicators of potential data breach 24 hours a day.
Secure Cloud Infrastructure
Platform data is hosted on enterprise-grade cloud infrastructure with physical security controls, redundant backups and geographic data separation.
Regular Security Audits
wenpkr conducts periodic third-party security audits and penetration tests of its systems. Identified vulnerabilities are prioritised and remediated promptly.
In the event of a data breach that affects your personal data, wenpkr will notify affected players within 72 hours of becoming aware of the breach, unless law enforcement requirements prevent disclosure. Notification will include what data was affected, what we are doing about it and what steps you can take to protect yourself.
7How Long wenpkr Keeps Your Data
wenpkr retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Active account data: Retained for the full duration of your account's active status.
- Transaction records: Retained for a minimum of 5 years after the transaction date for anti-money-laundering compliance purposes.
- KYC verification documents: Retained for a minimum of 5 years after account closure.
- Support communications: Retained for 2 years from the date of the last interaction.
- Game history logs: Retained for 2 years for dispute resolution purposes.
- Marketing preferences and communications: Retained for 12 months after you opt out or your account closes, whichever is earlier.
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to a specific individual. Where anonymised data is retained for aggregate analytics purposes, it is processed in a form that makes re-identification impossible.
Account closure: If you close your wenpkr account voluntarily, we will process your final withdrawal within 5 business days and delete or anonymise your personal data in line with the schedule above. You will receive a confirmation email when the process is complete.
8Your Privacy Rights as a wenpkr Player
Every wenpkr player has the following rights in relation to their personal data. You can exercise any of these rights at any time by contacting us at privacy@wenpkr.biz:
Right to Access
Request a complete copy of all personal data wenpkr holds about you. We will provide this within 30 days in a readable digital format, free of charge.
Right to Rectification
Ask us to correct any personal data we hold about you that is inaccurate or incomplete. We will update your records within 10 business days.
Right to Erasure
Request deletion of your personal data, subject to statutory retention obligations. Erasure requests are processed within 30 days of identity verification.
Right to Restriction
Ask wenpkr to restrict processing of your data in specific circumstances — for example, while a dispute is being investigated.
Right to Portability
Request your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
Right to Object
Object to processing of your data for any purpose beyond what is strictly necessary for account operation, including direct marketing opt-out requests.
To exercise any of the above rights, email privacy@wenpkr.biz from the email address registered to your wenpkr account. We may ask you to verify your identity before processing the request. Requests are acknowledged within 5 business days and fulfilled within 30 days.
9Children's Privacy
wenpkr does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adult use only. If you are under 18 you are not permitted to register, deposit or play on wenpkr under any circumstances.
If wenpkr discovers that an account holder is under 18, the account will be immediately closed, all game history voided and any remaining balance returned to the payment method used for deposit. If we receive reliable information suggesting that a registered player is under 18, we will investigate immediately and take the above action if the information is confirmed.
If you are a parent or guardian and believe a minor may have created a wenpkr account using false information, please contact us immediately at support@wenpkr.biz. We will investigate and act promptly.
10Third-Party Links
The wenpkr website does not contain links to external third-party websites. Game content embedded within the platform may be provided by third-party game studios, but this content is delivered within the wenpkr secure environment and does not direct players to external sites or collect independent data.
If wenpkr ever introduces links to third-party content in the future, those third parties will have their own privacy policies which wenpkr does not control and is not responsible for. We would recommend reading the privacy policy of any external site before interacting with it.
11Changes to This Privacy Policy
wenpkr may update this Privacy Policy from time to time as our practices evolve or as legal requirements change. When material updates are made, we will notify all registered players via the email address associated with their wenpkr account and will display a prominent notice on the website for at least 14 days before the new version takes effect.
The current version number and last-updated date are always shown at the top of this page. We recommend reviewing this policy periodically even if you have not received a notification email, particularly if you are sharing sensitive personal information as part of a KYC or payment verification process.
Your continued use of wenpkr after the effective date of any updated Privacy Policy constitutes your acceptance of the new version.
Minor clarifications that do not materially change how your data is processed may be made without separate notification. Substantive changes — new data uses, new sharing arrangements, changes to retention periods — will always be communicated directly to affected players before they take effect.
12How to Contact wenpkr About Privacy
For any question, concern or request relating to your personal data and privacy at wenpkr, please use the contact channels below:
- Privacy requests (access, deletion, correction, portability): privacy@wenpkr.biz
- General support (account, payments, games): support@wenpkr.biz or live chat on the wenpkr website
- Responsible gaming and self-exclusion: safergaming@wenpkr.biz — see our Responsible Gaming page for full details
- Complaints about data handling: complaints@wenpkr.biz — subject line "Privacy Complaint"
All privacy emails are handled by a dedicated team member — not an automated response system. We acknowledge all privacy-related emails within 2 business days and provide a substantive response within 10 business days. Complex requests may take up to 30 days, in which case we will keep you informed of progress.
This Privacy Policy was last reviewed in June 2025. The policies described here reflect the actual practices of wenpkr and are not aspirational or forward-looking statements. If you have reason to believe wenpkr is not acting in accordance with this policy, please tell us — we want to know.